Gorilla Brakes – 60-Day Refund Policy

Thank you for choosing Gorilla Brakes as your trusted provider of bicycle disc brake pads. Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 60-day refund policy for peace of mind.

Refund Policy

Eligibility

• Applies only to Gorilla Brakes Disc Brake Pads purchased via our official website or authorized retailers.
• Proof of purchase (receipt or order number) is required.

Timeframe

• Refund requests must be submitted within 60 days of the original purchase date.
• Requests made after 60 days are not eligible.

Product Condition

• Pads must be unused, undamaged, and in their original packaging.
• Products must be returned in the same condition as received.

Refund Process

1. Contact our customer support team by email or phone with your proof of purchase.
2. If approved, you’ll receive return instructions.
3. Return shipping is the customer’s responsibility. We recommend tracked shipping and secure packaging.
4. Once returned, the product will be inspected.
5. If approved, your refund will be issued to the original payment method within 14 business days.

Exclusions

• Products that are modified, tampered with, misused, or damaged due to improper installation, accidents, or neglect.
• Normal wear and tear.

Non-Refundable Items

• Shipping costs (including original delivery charges).
• Customs duties, taxes, and other fees are the customer’s responsibility and are non-refundable.

Note: This policy applies only to Gorilla Brakes Disc Brake Pads for bicycles and does not cover other products or services.

If you have any questions, please contact our customer support team — we’re here to help.

Thank you for choosing Gorilla Brakes.