Customer Support

At Gorilla Brakes, we’re committed to providing the best possible service. Whether you have questions about our products, need help with an order, or want more information about our warranty, we’re here to assist you. We aim to respond to all inquiries within 6 hours during business hours, 7 days a week, and within the hour Monday to Friday.

Live Chat & Email Support: For live chat inquiries out of hours, we aim to respond within 4 hours, up to 10 PM, 7 days a week. Email inquiries will also receive a response within 4 hours during the same time frame.

Contact Us

If you need assistance, you can reach us through the following:

  • Customer Support Phone: +44 (0)1524 297 046 (Available Monday to Friday, 9 AM – 5 PM)
  • Business Enquiries Phone: +44 (0)800 772 0937 (Available Monday to Friday, 9 AM – 5 PM)
  • Email:
  • Mailing Address:
    Gorilla Brakes Limited
    White Cross Business Park
    Lancaster, Lancashire
    LA1 4XQ, United Kingdom

Warranty Information

We offer a 1-Year Warranty on all Gorilla Brakes products, covering defects in materials or workmanship under normal use.

What’s Covered?

Our warranty covers defects in materials or workmanship under normal use.

What’s Not Covered?

  • Damage from misuse, accidents, or unauthorized modifications
  • Normal wear and tear such as brake pad degradation

How to File a Warranty Claim

If you believe your product is defective, please email us at sales@gorillabrakes.com with your order number, a description of the issue, and photos or videos showing the defect. Once reviewed, we will provide next steps, including replacement or return instructions.

Frequently Asked Questions (FAQs)

How can I identify which brake pads fit my bike?

Use our comprehensive brake pad identification guides for each brand:

How do I install my new brake pads?

Check our How to Install Disc Brake Pads  for step-by-step instructions.

Do you offer free shipping?

Yes, we offer free standard shipping on all UK orders over £30.

Can I track my order?

Yes, once your order ships, you’ll receive a tracking number via email to monitor its progress.

What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving your item for return instructions.

How can I recycle my old brake pads?

Join our Brake Pad Recycling Program by sending your old brake pads back for recycling. You will receive £1 credit for each set returned.

Still Need Help?

If you couldn’t find an answer in the FAQs, feel free to contact us. We’re happy to assist you!