Customer Support

🦍 Customer Support

At Gorilla Brakes, we’re committed to providing the best possible service. Whether you have questions about our products, need help with an order, or want more information about our warranty, we’re here to assist you.

We aim to respond to all inquiries within 6 hours during business hours, 7 days a week — and within the hour Monday to Friday.

Live Chat & Email Support: We’ll respond to live chat and email messages within 4 hours up to 10 PM, 7 days a week.

📞 Contact Us

If you need assistance, you can reach us through the following:

  • Customer Support Phone: +44 (0)1524 297 046
    (Mon–Fri, 9 AM – 5 PM)
  • Business Enquiries Phone: +44 (0)800 772 0937
    (Mon–Fri, 9 AM – 5 PM)
  • Email:
  • Mailing Address:
    Gorilla Brakes Limited
    White Cross Business Park
    Lancaster, Lancashire
    LA1 4XQ, United Kingdom

🛠 Warranty Information

We offer a 1-Year Warranty on all Gorilla Brakes products, covering defects in materials or workmanship under normal use.

✅ What’s Covered?

Defects in materials or workmanship under normal riding conditions.

⛔ What’s Not Covered?

  • Damage from misuse, accidents, or unauthorized modifications
  • Normal wear and tear (e.g., brake pad degradation)

📨 How to File a Warranty Claim

Email us at sales@gorillabrakes.com with your order number, a description of the issue, and photo or video evidence. Once reviewed, we’ll guide you through the next steps.

❓ Frequently Asked Questions (FAQs)

How can I identify which brake pads fit my bike?

Use our comprehensive guides by brand:

How do I install my new brake pads?

Follow our Step-by-Step Installation Guide.

Do you offer free shipping?

Yes — free standard shipping on all UK orders over £30.

Can I track my order?

Absolutely. You’ll receive a tracking link by email as soon as your order ships.

What is your return policy?

You have 30 days to request a return. Contact us for return instructions if you're not 100% happy.

How can I recycle my old brake pads?

Join our Brake Pad Recycling Program and earn £1 credit for each set you return.

💬 Still Need Help?

Couldn’t find what you’re looking for? Contact us here — we’re happy to help.