Refund policy

Returns, refunds and statutory rights

This voluntary returns policy applies to products bought directly from Gorilla Brakes and is additional to your statutory rights.

Voluntary 60-day returns

You may request a return within 60 calendar days after delivery. Under this voluntary extension, the product must be unused, uninstalled, complete, in its original packaging where applicable and in resalable condition. Contact support@gorillabrakes.com before sending anything back and include your order number.

UK returns are free: we send you a prepaid return label. For international returns, the customer pays return postage unless the issue was Gorilla Brakes' fault, in which case we cover the return postage. Outside the statutory cancellation period, the refund covers the item price and the original outbound delivery charge is not refunded. These conditions do not apply to faulty, damaged, incorrect or misdescribed goods.

UK online-cancellation rights

A UK consumer normally has 14 days after delivery to tell us that they wish to cancel a qualifying online purchase, followed by another 14 days to return it. We refund the product price and the cost of the least expensive standard delivery option offered. UK return postage is free; contact us for a prepaid return label. We may make a lawful deduction for handling beyond what would reasonably be allowed in a shop.

EU withdrawal rights

An EU consumer normally has 14 days after delivery to withdraw from a qualifying online purchase without giving a reason, subject to statutory exceptions. This right is separate from our voluntary 60-day returns policy.

Faulty, damaged, incorrect or misdescribed goods

Contact us as soon as possible with your order number and photographs or video where helpful. Your remedies depend on the law applying to the sale and may include repair, replacement, price reduction or refund. Our returns policy and commercial warranty do not restrict statutory rights. EU consumers have a minimum two-year legal guarantee of conformity from delivery, and national law may provide longer protection.

How to return an item

  1. Email support@gorillabrakes.com for return instructions and include your order number.
  2. Package the complete item securely.
  3. UK customers: use the prepaid return label we send you. International customers: follow our return instructions; we recommend a tracked service.

Returns Department
Gorilla Brakes Limited
Alston House
White Cross Industrial Estate
White Cross St
Lancaster
LA1 4XF
United Kingdom

Items sent without prior contact may take longer to identify and process.

Refund timing

We inspect returns promptly and issue approved refunds to the original payment method. We normally process an approved voluntary refund within one working day after inspection; banks and payment providers may take longer to show it. Statutory refunds are made within the period required by law.

Exceptions

The voluntary policy does not cover products that have been installed, used, contaminated, damaged, altered or made to a customer's specification, unless the product is faulty or statutory rights apply. Gift cards are not returnable for change of mind. Contact us if you are unsure.

For manufacturing or material defects, see our Lifetime Warranty and Statutory Rights.