Returns Policy
🛍️ Returns & Exchanges
At Gorilla Brakes Limited, we want you to be 100% satisfied with your purchase. If you're not happy with your order, you can return the unused product within 60 days of receipt for a refund or exchange.
🔁 How to Return an Item
Please follow these steps to return an item:
- Contact Us: Before returning anything, contact our team on 0800 772 0937 or 01524 297 046, or email sales@gorillabrakes.com. We'll issue you a Returns Authorisation Number (RAN), which is typically your order number.
- Package Your Return: Items must be unused and in their original condition. Repack the product securely in its original packaging, including all paperwork, parts, and accessories.
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Label & Send: Clearly mark your RAN on the outside of the package. Send your return to:Gorilla Brakes Limited
Returns Department
White Cross Business Park
Lancaster, LA1 4XF
United Kingdom
💳 Refund Process
Once we receive your return, we’ll inspect the item(s) and process your refund or exchange promptly. Refunds are issued to the original payment method. Please allow up to 14 days for the refund to appear in your account.
⚠️ Faulty or Incorrect Items
If your item is faulty or you received the wrong product, please contact us immediately on 0800 772 0937 or 01524 297 046. We’ll resolve the issue as quickly as possible.
🔄 Exchanges
To exchange an item, return it using the steps above and place a new order for the item you want. You don’t need to wait for the return to be processed before placing the new order.
❓ Questions?
Need help with a return? Call us on 0800 772 0937 or 01524 297 046, email us at sales@gorillabrakes.com, or click the chat box in the bottom-right corner to speak with us live. We're here to help!
🏢 Company Information
Company Name: Gorilla Brakes Limited
Street Address: Alston House, White Cross Industrial Estate, South Road
City: Lancaster
Postcode: LA1 4XF
D-U-N-S® Number: 230132084
Want to verify our D-U-N-S® number? Visit: https://www.dnb.co.uk/duns-number/lookup/find-my-duns.html