Returns & Exchanges
You may return unused products within 60 days of delivery. Customers cover return shipping unless an item is faulty or incorrect. Refunds are typically issued within 1 working day after we receive and inspect your return.
✅ 60-day return window (unused / uninstalled items) • 🚚 Return shipping paid by customer (unless faulty/incorrect) • 💳 Refunds processed within 1 working day after receipt/inspection
UK Consumer Rights
This returns policy is offered in addition to your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
UK customers have the right to cancel most online purchases within 14 days of receiving their order.
If an item is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund in accordance with UK law.
International Returns
We accept returns from the following countries:
Australia
Austria
Belgium
Canada
Czechia
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Ireland
Italy
Japan
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
Slovakia
South Korea
Spain
Sweden
Switzerland
United Arab Emirates
United States
International customers are responsible for return shipping costs (unless faulty/incorrect) and any required customs documentation or carrier fees.
How to Return an Item
1) Contact us first
Call 0800 772 0937 or 01524 964 740, or email support@gorillabrakes.com.
We’ll issue a Returns Authorisation Number (RAN) (typically your order number).
2) Package your return
Items must be unused, uninstalled, and returned in original packaging with all included components.
Please include any paperwork that came with the order.
3) Label & send
Clearly mark your RAN on the parcel and send it to:
Gorilla Brakes Limited
Returns Department
Alston House
White Cross Industrial Estate
White Cross St
Lancaster
LA1 4XF
United Kingdom
Return Conditions
Returned products must be unused, uninstalled, and in resaleable condition.
Installed or used brake pads cannot be returned unless confirmed faulty.
We reserve the right to refuse returns that show signs of installation, contamination, misuse, or damage.
Refunds & Return Shipping
Refund timeline
Refunds are typically issued within 1 working day after we receive and inspect the return. Statutory refunds will be made within the time required by law.
Return shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Outbound shipping
Where a UK customer exercises the statutory right to cancel a qualifying online purchase, we will refund the product price and the cost of the least expensive standard delivery option offered. Any extra cost for premium delivery is not refundable. Under our voluntary 60-day returns policy outside the statutory cancellation period, original outbound delivery costs are not refunded unless the item was faulty, incorrect or not as described.
Faulty or Incorrect Items
We’ll sort it fast: If you received the wrong item or believe it’s faulty, contact us immediately. Call 0800 772 0937 or 01524 964 740, or email support@gorillabrakes.com.
Exchanges
For the fastest service, we recommend placing a new order for the replacement item while your return is on the way back to us. If you need help choosing the right item, contact us and we’ll guide you.
Still Need Help?
Company Information
Company Name: Gorilla Brakes Limited
Registered Address: Alston House, White Cross Industrial Estate, White Cross St
City: Lancaster
Postcode: LA1 4XF
D-U-N-S® Number: 230132084
Verify our D-U-N-S® number here: Dun & Bradstreet Lookup
