Customer Support

Customer Support

We’re here to help with product fitment, orders, returns, warranty queries, and technical support. Use the options below to reach the right team quickly.

⏱️ Response times: We aim to reply to most messages within 6 hours during business hours. Live chat and email are monitored up to 10:00 PM.

Contact Us

Phone (Customer Support)

+44 (0)1524 297 046

Mon–Fri, 9:00 AM – 5:00 PM

Phone (Business Enquiries)

+44 (0)800 772 0937

Mon–Fri, 9:00 AM – 5:00 PM

Email

Orders & Support: sales@gorillabrakes.com
Partnerships: team@gorillabrakes.com

Include your order number if you have one.

Mailing Address

Gorilla Brakes Limited
White Cross Business Park
Lancaster, Lancashire
LA1 4XQ, United Kingdom

Warranty

We offer a 1-year warranty on Gorilla Brakes products, covering defects in materials or workmanship under normal use.

What’s covered

Manufacturing defects or material faults under normal riding conditions.

What’s not covered

Misuse, accidents, unauthorised modifications, and normal wear items (including brake pad wear).

How to claim: Email sales@gorillabrakes.com with your order number, a description of the issue, and clear photos or video.

FAQs

How can I identify which brake pads fit my bike?
Use the brand identification pages below, or shop by brand collections and filter by brake model.

How do I install my new brake pads?
Follow the guide here: Brake Pad Installation Guide.

Do you offer free shipping?
Free UK standard shipping is available on orders over £30.

Can I track my order?
Yes. You’ll receive a tracking link by email as soon as your order ships.

What is your return policy?
You can request a return within your policy window. If you need help, contact us and we’ll guide you through the steps.

How can I recycle my old brake pads?
Use the recycling program here: Brake Pad & Rotor Recycling Program.

Still Need Help?

We have live chat available 7 days a week. Response times may be slightly longer at weekends, but we always aim to get back to you as quickly as possible.

Drop us a message Here